Why can't the IP Speaker play the uploaded MP3 file?
Please upgrade the IP Speaker firmware to V3.3.x lastest version first, and try to play
the built-in "bell1". If it still can't play, please send us the mp3 file.
How can I get technical support?
- We will upload necessary documents in website. You can also email to us viavia sales@tonmind.com, and we will reply within 24 hours.
What kind of IP speaker do you have?
- SIP horn speaker, SIP ceiling speaker, SIP wall speaker.
What's your leading time?
- For sample order it takes about 1 to 2 week. For mass order, the leading time is about 1 month.
How to restore when you forget Tonmind IP Speaker web login details?
1. Download Tonmind IPTool (https://www.tonmind.com/uploadfile/downloads/IPToolCS20.zip)
2. Startup IPTool, scan the speaker, press System>Restore. (No need to enter account and password)
3. After restored successfully, the device web login account will resume to Account: admin, Password: tm1234
Do Tonmind products support SIP, ONVIF?
- Yes, all of Tonmind IP Speakers support SIP, ONVIF.
How to Set RTP Multicast in Tonmind IPTool?
1. Tonmind IPTool is a quick configuration tool for Tonmind IP Audio, which can be downloaded from website(Tonmind>Support>Download Center>Software).
2. Startup IPTool, search the IP speaker which is connected to your Internet.
3. Regarding RTP Multicast setting, press RTP Multicast, set the below two RTP Multicast no. (highlighted in below image) the same, select AUDIO MEDIA or AUDIO Source, then press Start.
4. You can also set the volume as you like.
How to fix Tonmind PA System Lite Installation Problem at Win2016?
1. When Tonmind PA System Lite cannot be installed at your computer, please add a small tool- vcredist at first.
2. You can download vcredist from our website(Tonmind>Support>Download Center>Software) or Microsoft official website,or contact our sales to get them.
3. After installation of vcredist, Tonmind PA System lite can work properly.
